Knowing how to make a complaint

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. 

Read our complaints advice

Help making a complaint - GP complaints

PohWER NHS complaints advocacy.

PohWER are an independent advocacy, information, and advice service. They provide free and confidential support in raising an NHS complaint. 

: 0300 456 2370

:pohwer@pohwer.net

: www.pohwer.net

 

Patient Advice and Liaison Service (PALS)
The PALS team can help with queries, concerns or information regarding the University Hospitals of Leicester. You can also make a formal about any of the services provided by these hospitals

:0808 178 8337

:pals@uhl-tr.nhs.uk

: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/

 

Integrated Care Board for Leicester, Leicestershire and Rutland (LLRICB)

For complaints about primary care services (GP Practices, Dental practices, Opticians, and Pharmacy) you can complain to the commissioner of this service (ICB). 

: 01162957572

: llricb-llr.enquiries@nhs.net

: https://leicesterleicestershireandrutland.icb.nhs.uk/

 

Parliamentary and Health Service Ombudsman

They make final decisions and investigates complaints about the NHS in England and UK government departments. 

: 0345 015 4033

: https://www.ombudsman.org.uk/