How we make a difference
How your feedback has helped improve services locally.
Why we make a difference
Healthwatch Leicester and Healthwatch Leicestershire is your local health and social care champion. We listen to what you tell us about your experience, what needs to be improved and what you want for the future.
We're independent, so people trust us to say what they think. People tell us about both National Health Service (NHS) and social care services, giving us a unique understanding of what's happening.
Reaching out to our local community
We strive to make sure we hear from as wide a range of our diverse community as possible. We want to tell the people who make decisions and change things about the experiences everyone has with health and care services.
We understand that factors such as culture, location, wealth, education, environment and discrimination can lead to worse health outcomes, and we support the strong consensus that this must change. At Healthwatch, we stand ready to help by doing more to amplify the voices of communities that go unheard and reduce the barriers they face.
Communities share their experiences
Over the past year, we have worked hard to make sure we hear from everyone within our local area. We consider it important to reach out to the communities we hear from less frequently to gather their feedback and make sure their voice is heard, and services meet their needs.
Access to Emergency Care
Our visits to the Leicester Royal Infirmary Adult Emergency Department (ED) has led to improvements for patients. Acting on patient feedback, University Hospitals of Leicester NHS Trust (UHL) has removed the confusing electronic displays, improved wheelchair access and implemented better patient calling methods.
