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Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
From 31 October 2023, GP surgeries must give patients online access to their new health record entries. Find out what information is in your record and how to access it. -
Advice and Information -
Did you know you can choose which hospital you go to when referred for a test, diagnosis, or treatment? Find out how. -
Report -
Our team carried out an Enter and View visit to Asquith Surgery in Leicester in October 2023.
See the attached report available for download.
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Our team carried out an Enter and View to Springfield Road Surgery in March 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Humberstone Medical Centre in April 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Saffron Health Practice in June 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Northfield Medical Centre in May 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Glenfield Surgery in September 2023.
See the attached report available for download.
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Our team carried out an Enter and View at Hazelmere Medical Centre in November 2023.
See the attached report available for download.
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Our team carried out an Enter and View at Manor Park Medical Practice in February 2024.
See the attached report available for download.
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Our team carried out an Enter and View at Jubilee Medical Practice in May 2024.
See the attached report available for download.
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Our team carried out an Enter and View at The Maples. See the attached report available for download.
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Advice and Information -
Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment. -
Advice and Information -
The wait for planned medical care or surgery can be frustrating. That’s why you must get regular and accessible updates while you wait. -
Advice and Information -
The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital. -
News -
The Leicester, Leicestershire and Rutland Integrated Care Board (LLR ICB) today announced that preparation work for a Day Case Unit at Hinckley and District Hospital is set to begin in coming weeks.
The Department of Health and Social Care has extended the spend date of the allocated funding for the new Day Case Unit until March 2026, to enable its delivery. The total cost of the new facility is £10.5million.
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Healthwatch Leicester, Healthwatch Leicestershire and Healthwatch Rutland recently visited the Children’s Emergency Department (ED) at Leicester Royal Infirmary (LRI). This visit was part of a series looking at urgent and emergency care services. -
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Our team carried out an Enter and View at Leicester Royal Infirmary & Leicester General Hospital Gynaecology services in July and August 2024.
See the attached report available for download. -
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Our team carried out an Enter and View for Learning Disability Patient Experience at Leicester Royal Infirmary in September 2024.
See the attached report available for download. -
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Our project set out to look at how the HRA (Homelessness Reduction Act 2017) works in practice for homeless people in Leicester and Leicestershire by gathering feedback from homeless people and those who work directly to support them.
Our aim was to understand the experience of hospital admissions and discharge of homeless people and the ease of accessing post discharge care in the community.
Read the findings from our research in the report. -
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Our team carried out an Enter and View at Leicester Royal Infirmary – Children’s Emergency Department in August 2024.
See the attached report available for download. -
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If you or someone you care for have been discharged from the hospital in the last two years, we would like to hear from you.
We are gathering feedback about the experience of being discharged from the hospital. If you or a loved one have left the hospital in the last two years, your feedback could help shape future services and ensure patients receive the best care.
The Hospital Discharge Survey aims to gather insight into what worked well and what needs improvement. From discharge planning to follow-up support, we want to hear about your journey. -
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Our team carried out an Enter and View at the Ophthalmology Department at Leicester Royal Infirmary.
See the attached report available for download.
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News -
On 11 March 2025, we hosted a dynamic and engaging conference at the College Court Conference Centre, bringing together 83 delegates from local community groups, healthcare professionals and members of the public.
Themed “Speak Up, Be Heard,” the event provided an opportunity for open discussions on health and care services, ensuring that community voices help shape local priorities. -
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Healthwatch Leicester and Healthwatch Leicestershire Annual Report shows how we listened to you in 2022/23.
Read about our work, how many people engaged with us and how their feedback helped us to shape and improve health and social care services in Leicester and Leicestershire. Find out what our plans and priorities are for the next year. -
Advice and Information -
Read the Code of Conduct policy. -
Advice and Information -
Read the Complaints policy. -
Advice and Information -
Read the Conflict of Interest policy. -
Advice and Information -
Read the Data Protection Policy. -
Advice and Information -
Read the Decision Making Policy. -
Advice and Information -
Read the Easy Read version of the Complaints Policy And Procedure. -
Advice and Information -
Read the Easy Read version of Decision Making Guidance. -
Advice and Information -
Read the Record Keeping and Retention Policy. -
News -
Be a voice for your community in shaping local health and social care services. As a Board Member, you’ll help guide strategy, engage stakeholders, and ensure services meet local needs. If you have leadership, collaboration, and a passion for improving care, we want you on our team! This flexible volunteer role requires up to 16 hours a month. Apply now and make an impact!
Healthwatch is the consumer champion for people who use health and social care services, ensuring that communities are engaged, listened to and provided with an avenue to tell us their views and opinions. -
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Healthwatch Leicester and Leicestershire publishes Annual Report 2024–25: Championing community voices to improve care
More than 10,400 people have shared their experiences with Healthwatch Leicester and Leicestershire over the past year helping to highlight what’s working well in health and care and what still needs to improve.
At the same time, the team helped over 9,200 people find advice and information about local services. This included support with GP appointments, dental care, social care and getting help for long-term conditions.