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Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
From 31 October 2023, GP surgeries must give patients online access to their new health record entries. Find out what information is in your record and how to access it. -
Advice and Information -
Did you know you can choose which hospital you go to when referred for a test, diagnosis, or treatment? Find out how. -
Report -
Our team carried out an Enter and View visit to Asquith Surgery in Leicester in October 2023.
See the attached report available for download.
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Our team carried out an Enter and View to Springfield Road Surgery in March 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Humberstone Medical Centre in April 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Saffron Health Practice in June 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Northfield Medical Centre in May 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Glenfield Surgery in September 2023.
See the attached report available for download.
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Our team carried out an Enter and View at Hazelmere Medical Centre in November 2023.
See the attached report available for download.
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Our team carried out an Enter and View at Manor Park Medical Practice in February 2024.
See the attached report available for download.
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Our team carried out an Enter and View at Jubilee Medical Practice in May 2024.
See the attached report available for download.
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Our team carried out an Enter and View at The Maples. See the attached report available for download.
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Advice and Information -
Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
Advice and Information -
The cost of living crisis has put many people under financial strain, and prescription costs are more than some can afford. Find out what help is out there to help you cover the cost of your medication. -
News -
Changing the NHS is going to involve everyone. The government wants to hear people's views, experiences and ideas as part of this engagement to help shape the 10 Year Health Plan for England.
Anyone aged 16 and over, living in England, can take part and it's important that everyone has a say and shares their views.
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News -
Roving Healthcare Units are used for NHS walk -in services across the region. Please see the updated schedule for the roving healthcare unit, offering walk-in COVID, flu, RSV, pertussis and MMR vaccinations to anyone who is eligible. -
Report -
Our Access to Health care project is to listen and to explore how people have been accessing their health care and what that experience has been like for them.
In January 2023, we held two separate face to face focus group sessions with Asylum Seekers and Refugees in Leicester to seek their views, concerns on their experiences in accessing health care service.
Read our insight report which outlines the main challenges for these groups and the improvements that they would like to see. -
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Our access to Health care project is to listen and to explore how people have been accessing their health care and what that experience has been like for them.
In November 2022, we attended the Deaf Community Centre in Leicester to seek the deaf communities' views on their experiences in accessing healthcare. We engaged with eight members of the community. This was a face to-face focus group session which were culturally sensitive and community interpreters were used where required.
Read the findings from our research in the report. -
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Our access to Health care project is to listen and to explore how people have been accessing their health care and what that
experience has been like for them.
In November 2022, we attended a Somali women’s groups in Leicester to seek their views on their experiences in accessing health care. We engaged with nine members of the community. This was a face-to-face focus group session which were culturally sensitive and community interpreters were used where required.
Read the report of our findings. -
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Read Healthwatch England's research which unpacks people's experiences of using Community Diagnostic Centres and lessons for expanding community-based care. -
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We took part in Healthwatch England’s research looking at the impact of waiting for NHS specialist eye care on people’s daily lives.
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News -
Read the update from Healthwatch Leicester and Healthwatch Leicestershire Advisory Board meeting which took place on 23rd January 2024. -
News -
Read the update from Healthwatch Leicester and Healthwatch Leicestershire Advisory Board meeting which took place on 26th March 2024. -
News -
Read the update from Healthwatch Leicester and Healthwatch Leicestershire Advisory Board meeting which took place on 30th April 2024. -
Report -
Healthwatch Leicester and Healthwatch Leicestershire Annual Report shows how we listened to you in 2023/24.
Read about our work, how many people engaged with us and how their feedback helped us to shape and improve health and social care services in Leicester and Leicestershire. Find out what our plans and priorities are for the next year.
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Our latest report reveals the realities faced by families living in temporary accommodation in Leicester. The “Your Voices Matter” insight report draws on the voices of 35 families and uncovers issues related to health, wellbeing, housing conditions and social isolation. -
News -
Healthwatch Leicester and Healthwatch Leicestershire are inviting members of the Deaf and hard-of-hearing community to share their experiences of accessing local health and social care services. We want to hear your voice.
It’s been over a decade since our last major engagement with the Deaf community, when we published a joint report in partnership with the Leicester Deaf Forum and British Deaf Association in 2014. Since then, health and care services have undergone significant changes and now, more than ever, we need to understand the current challenges and opportunities for Deaf people in our area.
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Blog -
Our team carried out an Enter and View at the The Heron GP Practice - St Matthews Branch, Leicester.
See the attached report available for download.
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Advice and Information -
Mental health problems are more common among lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQIA+) people. If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need. -
Advice and Information -
Do you know about your rights to language support in NHS settings? -
News -
Healthwatch Leicester and Healthwatch Leicestershire is proud to announce the release of a new insight report based on our recent “Coffee, Chai, and Chat” group sessions. The report brings forward the often unheard voices of ethnic communities across Leicester and Leicestershire, including Punjabi, Bangladeshi, Gujarati, and Pakistani communities, encompassing both men and women.
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News -
Children and young people’s mental health is a priority focus area for local Healthwatch.
Healthwatch Leicester, Healthwatch Leicestershire and Healthwatch Rutland visited the Child and Adolescent Mental Health Service (CAMHS) – The Beacon Unit at Glenfield Hospital to gather young people’s views and experiences of the service provided and to observe the environment and operation of the facility.
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Our team carried out an Enter and View for Learning Disability Patient Experience at Leicester Royal Infirmary in September 2024.
See the attached report available for download. -
Report -
Our Access to Health care project is to listen and explore how people have been accessing their health care and what that experience has been like for them. We have identified groups and we will seek to listen and outline what the specific issues are for those communities.
Our focus for this project was to engage with asylum seekers who have been accommodated in hotels in Leicestershire.
In July and August 2023, we visited five hotels in Leicestershire and spoke to 85 people.
Read our findings in the report. -
Report -
Our access to health care project is to listen and explore how people have been accessing their health care and what that
experience has been like for them. We have identified groups and we will seek to listen and outline what the specific issues are for those communities.
Our focus for this project was to engage with asylum seekers who have been accommodated in hotels in Leicester.
We wanted to find out any challenges people face, the barriers that they have to accessing services and how they perceive and interact with the health and social care systems.
In August and September 2023, we visited three hotels in Leicester and spoke to 65 people. We also visited the Leicester City of Sanctuary in October 2023 and spoke to 25 people.
Read our findings in this report. -
Report -
Our coffee, chai and chat group sessions aimed to listen and explore how people from ethnic communities find accessing their local health and social care services, what that experience has been like for them and what barriers there are that stop them from accessing the services that they needed to address their health and wellbeing.
Read about our findings in this report.
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When it comes to accessing health and social care, your views count. Part of our role is to understand the experiences of people who are using these services and to give people an opportunity to speak up and have their voices heard.
We developed a survey to give us a snapshot of how people in Leicester and Leicestershire who identify as lesbian, gay,
bisexual, transgender, queer or questioning (LGBTQ+) access local services.
Read the findings in our report. -
Report -
Our team carried out an Enter and View at Child and Adolescent Mental Health Service (CAMHS) – The Beacon Unit in August 2024.
See the attached report available for download. -
News -
New research highlights ADHD diagnosis can change people’s lives, giving them a better understanding of themselves, improving their wellbeing, self-esteem, and concentration at work.
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Advice and Information -
The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care.