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Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
Report -
Our team carried out an Enter and View at Aaron Court Care Home in February 2024.
See the report available for download. -
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Our team carried out an Enter and View at Clarendon Mews Care Home in November 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Orchard Manor View Care Home in February 2025.
See the attached report available for download. -
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Our team carried out an Enter and View at Egerton Lodge Residential Home in February 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Amberwood Care Home in February 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at The Willows Nursing and Residential Home in July 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Waring Close Care Home in August 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Brockshill Woodlands in July 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Hallaton Manor Care Home in October 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Hunters Lodge Care Home in January 2024.
See the attached report available for download.
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Our team carried out an Enter and View at the Meadows Care Home in April 2024.
See the attached report available for download.
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Advice and Information -
Our role in safeguarding
Local Healthwatch has a key part to play in sharing the public’s experience of health and social care services. This includes any suspected cases of abuse or neglect, or failure to safeguard. It is important for Healthwatch to have a clear policy for staff and volunteers about what action to take if they suspect someone is in danger of abuse or they feel safeguarding procedures are inadequate. Safeguarding is everyone’s responsibility, if they feel a vulnerable adult or child is in danger of abuse or neglect, to report it to the relevant Authority. -
News -
On 11 March 2025, we hosted a dynamic and engaging conference at the College Court Conference Centre, bringing together 83 delegates from local community groups, healthcare professionals and members of the public.
Themed “Speak Up, Be Heard,” the event provided an opportunity for open discussions on health and care services, ensuring that community voices help shape local priorities. -
Report -
Healthwatch Leicester and Healthwatch Leicestershire Annual Report shows how we listened to you in 2022/23.
Read about our work, how many people engaged with us and how their feedback helped us to shape and improve health and social care services in Leicester and Leicestershire. Find out what our plans and priorities are for the next year. -
Advice and Information -
Read the Code of Conduct policy. -
Advice and Information -
Read the Complaints policy. -
Advice and Information -
Read the Conflict of Interest policy. -
Advice and Information -
Read the Data Protection Policy. -
Advice and Information -
Read the Decision Making Policy. -
Advice and Information -
Read the Easy Read version of the Complaints Policy And Procedure. -
Advice and Information -
Read the Easy Read version of Decision Making Guidance. -
Advice and Information -
Read the Record Keeping and Retention Policy. -
News -
Be a voice for your community in shaping local health and social care services. As a Board Member, you’ll help guide strategy, engage stakeholders, and ensure services meet local needs. If you have leadership, collaboration, and a passion for improving care, we want you on our team! This flexible volunteer role requires up to 16 hours a month. Apply now and make an impact!
Healthwatch is the consumer champion for people who use health and social care services, ensuring that communities are engaged, listened to and provided with an avenue to tell us their views and opinions. -
Blog -
Healthwatch Leicester and Leicestershire publishes Annual Report 2024–25: Championing community voices to improve care
More than 10,400 people have shared their experiences with Healthwatch Leicester and Leicestershire over the past year helping to highlight what’s working well in health and care and what still needs to improve.
At the same time, the team helped over 9,200 people find advice and information about local services. This included support with GP appointments, dental care, social care and getting help for long-term conditions. -
Advice and Information -
Take a look at our advice article on the organisations and groups that can support you if you’re grieving. -
Advice and Information -
The wait for planned medical care or surgery can be frustrating. That’s why you must get regular and accessible updates while you wait. -
Advice and Information -
Confused about Long Covid? Find out the common symptoms and how to get support.