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Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
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Our team carried out an Enter and View at Aaron Court Care Home in February 2024.
See the report available for download. -
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Our team carried out an Enter and View at Clarendon Mews Care Home in November 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Orchard Manor View Care Home in February 2025.
See the attached report available for download. -
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Our team carried out an Enter and View at Egerton Lodge Residential Home in February 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Amberwood Care Home in February 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at The Willows Nursing and Residential Home in July 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Waring Close Care Home in August 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Brockshill Woodlands in July 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Hallaton Manor Care Home in October 2023.
See the attached report available for download. -
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Our team carried out an Enter and View at Hunters Lodge Care Home in January 2024.
See the attached report available for download.
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Our team carried out an Enter and View at the Meadows Care Home in April 2024.
See the attached report available for download.
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Advice and Information -
Our role in safeguarding
Local Healthwatch has a key part to play in sharing the public’s experience of health and social care services. This includes any suspected cases of abuse or neglect, or failure to safeguard. It is important for Healthwatch to have a clear policy for staff and volunteers about what action to take if they suspect someone is in danger of abuse or they feel safeguarding procedures are inadequate. Safeguarding is everyone’s responsibility, if they feel a vulnerable adult or child is in danger of abuse or neglect, to report it to the relevant Authority. -
Advice and Information -
Mental health problems are more common among lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQIA+) people. If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need. -
Advice and Information -
Do you know about your rights to language support in NHS settings? -
News -
Healthwatch Leicester and Healthwatch Leicestershire is proud to announce the release of a new insight report based on our recent “Coffee, Chai, and Chat” group sessions. The report brings forward the often unheard voices of ethnic communities across Leicester and Leicestershire, including Punjabi, Bangladeshi, Gujarati, and Pakistani communities, encompassing both men and women.
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Children and young people’s mental health is a priority focus area for local Healthwatch.
Healthwatch Leicester, Healthwatch Leicestershire and Healthwatch Rutland visited the Child and Adolescent Mental Health Service (CAMHS) – The Beacon Unit at Glenfield Hospital to gather young people’s views and experiences of the service provided and to observe the environment and operation of the facility.
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Our team carried out an Enter and View for Learning Disability Patient Experience at Leicester Royal Infirmary in September 2024.
See the attached report available for download. -
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Our access to Health care project is to listen and to explore how people have been accessing their health care and what that experience has been like for them.
In November 2022, we attended the Deaf Community Centre in Leicester to seek the deaf communities' views on their experiences in accessing healthcare. We engaged with eight members of the community. This was a face to-face focus group session which were culturally sensitive and community interpreters were used where required.
Read the findings from our research in the report. -
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Our Access to Health care project is to listen and explore how people have been accessing their health care and what that experience has been like for them. We have identified groups and we will seek to listen and outline what the specific issues are for those communities.
Our focus for this project was to engage with asylum seekers who have been accommodated in hotels in Leicestershire.
In July and August 2023, we visited five hotels in Leicestershire and spoke to 85 people.
Read our findings in the report. -
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Our access to health care project is to listen and explore how people have been accessing their health care and what that
experience has been like for them. We have identified groups and we will seek to listen and outline what the specific issues are for those communities.
Our focus for this project was to engage with asylum seekers who have been accommodated in hotels in Leicester.
We wanted to find out any challenges people face, the barriers that they have to accessing services and how they perceive and interact with the health and social care systems.
In August and September 2023, we visited three hotels in Leicester and spoke to 65 people. We also visited the Leicester City of Sanctuary in October 2023 and spoke to 25 people.
Read our findings in this report. -
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Our coffee, chai and chat group sessions aimed to listen and explore how people from ethnic communities find accessing their local health and social care services, what that experience has been like for them and what barriers there are that stop them from accessing the services that they needed to address their health and wellbeing.
Read about our findings in this report.
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When it comes to accessing health and social care, your views count. Part of our role is to understand the experiences of people who are using these services and to give people an opportunity to speak up and have their voices heard.
We developed a survey to give us a snapshot of how people in Leicester and Leicestershire who identify as lesbian, gay,
bisexual, transgender, queer or questioning (LGBTQ+) access local services.
Read the findings in our report. -
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Our team carried out an Enter and View at Child and Adolescent Mental Health Service (CAMHS) – The Beacon Unit in August 2024.
See the attached report available for download. -
News -
New research highlights ADHD diagnosis can change people’s lives, giving them a better understanding of themselves, improving their wellbeing, self-esteem, and concentration at work.
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Healthwatch Leicester and Healthwatch Leicestershire are inviting members of the Deaf and hard-of-hearing community to share their experiences of accessing local health and social care services. We want to hear your voice.
It’s been over a decade since our last major engagement with the Deaf community, when we published a joint report in partnership with the Leicester Deaf Forum and British Deaf Association in 2014. Since then, health and care services have undergone significant changes and now, more than ever, we need to understand the current challenges and opportunities for Deaf people in our area.
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Advice and Information -
The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. -
Advice and Information -
Read the Complaints policy.