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Our team carried out an Enter and View at Manor Park Medical Practice in February 2024.
See the attached report available for download.
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Our team carried out an Enter and View at Jubilee Medical Practice in May 2024.
See the attached report available for download.
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Our project set out to look at how the HRA (Homelessness Reduction Act 2017) works in practice for homeless people in Leicester and Leicestershire by gathering feedback from homeless people and those who work directly to support them.
Our aim was to understand the experience of hospital admissions and discharge of homeless people and the ease of accessing post discharge care in the community.
Read the findings from our research in the report. -
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Our Access to Health care project is to listen and to explore how people have been accessing their health care and what that experience has been like for them.
In January 2023, we held two separate face to face focus group sessions with Asylum Seekers and Refugees in Leicester to seek their views, concerns on their experiences in accessing health care service.
Read our insight report which outlines the main challenges for these groups and the improvements that they would like to see. -
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Our access to Health care project is to listen and to explore how people have been accessing their health care and what that experience has been like for them.
In November 2022, we attended the Deaf Community Centre in Leicester to seek the deaf communities' views on their experiences in accessing healthcare. We engaged with eight members of the community. This was a face to-face focus group session which were culturally sensitive and community interpreters were used where required.
Read the findings from our research in the report. -
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Our access to Health care project is to listen and to explore how people have been accessing their health care and what that
experience has been like for them.
In November 2022, we attended a Somali women’s groups in Leicester to seek their views on their experiences in accessing health care. We engaged with nine members of the community. This was a face-to-face focus group session which were culturally sensitive and community interpreters were used where required.
Read the report of our findings. -
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The aim of this project is to represent the public voice in the development of the 2024 Dementia Strategy for Leicester, Leicestershire and Rutland at a time when the incidence of dementia is forecast to increase.
Read the main findings in this report.
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Our Access to Health care project is to listen and explore how people have been accessing their health care and what that experience has been like for them. We have identified groups and we will seek to listen and outline what the specific issues are for those communities.
Our focus for this project was to engage with asylum seekers who have been accommodated in hotels in Leicestershire.
In July and August 2023, we visited five hotels in Leicestershire and spoke to 85 people.
Read our findings in the report. -
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Our access to health care project is to listen and explore how people have been accessing their health care and what that
experience has been like for them. We have identified groups and we will seek to listen and outline what the specific issues are for those communities.
Our focus for this project was to engage with asylum seekers who have been accommodated in hotels in Leicester.
We wanted to find out any challenges people face, the barriers that they have to accessing services and how they perceive and interact with the health and social care systems.
In August and September 2023, we visited three hotels in Leicester and spoke to 65 people. We also visited the Leicester City of Sanctuary in October 2023 and spoke to 25 people.
Read our findings in this report. -
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Our coffee, chai and chat group sessions aimed to listen and explore how people from ethnic communities find accessing their local health and social care services, what that experience has been like for them and what barriers there are that stop them from accessing the services that they needed to address their health and wellbeing.
Read about our findings in this report.
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When it comes to accessing health and social care, your views count. Part of our role is to understand the experiences of people who are using these services and to give people an opportunity to speak up and have their voices heard.
We developed a survey to give us a snapshot of how people in Leicester and Leicestershire who identify as lesbian, gay,
bisexual, transgender, queer or questioning (LGBTQ+) access local services.
Read the findings in our report. -
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Learning the lessons of Community Diagnostic Centres -
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We took part in Healthwatch England’s research looking at the impact of waiting for NHS specialist eye care on people’s daily lives.
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Read the update from Healthwatch Leicester and Healthwatch Leicestershire Advisory Board meeting which took place on 23rd January 2024. -
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Read the update from Healthwatch Leicester and Healthwatch Leicestershire Advisory Board meeting which took place on 26th March 2024. -
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Read the update from Healthwatch Leicester and Healthwatch Leicestershire Advisory Board meeting which took place on 30th April 2024. -
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Healthwatch Leicester and Healthwatch Leicestershire Annual Report shows how we listened to you in 2022/23.
Read about our work, how many people engaged with us and how their feedback helped us to shape and improve health and social care services in Leicester and Leicestershire. Find out what our plans and priorities are for the next year. -
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Healthwatch Leicester and Healthwatch Leicestershire Annual Report shows how we listened to you in 2023/24.
Read about our work, how many people engaged with us and how their feedback helped us to shape and improve health and social care services in Leicester and Leicestershire. Find out what our plans and priorities are for the next year.
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Our team carried out an Enter and View at Leicester Royal Infirmary – Children’s Emergency Department in August 2024.
See the attached report available for download. -
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Our team carried out an Enter and View at Child and Adolescent Mental Health Service (CAMHS) – The Beacon Unit in August 2024.
See the attached report available for download. -
Advice and Information -
Information and advice if you have a dental emergency or you wish to register with an NHS dentist. -
Advice and Information -
Require out of hours support?
If you have an urgent but not-life-threatening medical need, visit NHS 111 online or call 111 first rather than going straight to the Emergency Department. -
Advice and Information -
Information about services across Leicester, Leicestershire and Rutland that provide support for your mental health and wellbeing. -
Advice and Information -
Our role in safeguarding
Local Healthwatch has a key part to play in sharing the public’s experience of health and social care services. This includes any suspected cases of abuse or neglect, or failure to safeguard. It is important for Healthwatch to have a clear policy for staff and volunteers about what action to take if they suspect someone is in danger of abuse or they feel safeguarding procedures are inadequate. Safeguarding is everyone’s responsibility, if they feel a vulnerable adult or child is in danger of abuse or neglect, to report it to the relevant Authority. -
Advice and Information -
Read the Code of Conduct policy. -
Advice and Information -
Read the Complaints policy. -
Advice and Information -
Read the Conflict of Interest policy. -
Advice and Information -
Read the Data Protection Policy. -
Advice and Information -
Read the Decision Making Policy. -
Advice and Information -
Read the Easy Read version of the Complaints Policy And Procedure. -
Advice and Information -
Read the Easy Read version of Decision Making Guidance. -
Advice and Information -
Read the Record Keeping and Retention Policy. -
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Our latest report reveals the realities faced by families living in temporary accommodation in Leicester. The “Your Voices Matter” insight report draws on the voices of 35 families and uncovers issues related to health, wellbeing, housing conditions and social isolation. -
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If you or someone you care for have been discharged from the hospital in the last two years, we would like to hear from you.
We are gathering feedback about the experience of being discharged from the hospital. If you or a loved one have left the hospital in the last two years, your feedback could help shape future services and ensure patients receive the best care.
The Hospital Discharge Survey aims to gather insight into what worked well and what needs improvement. From discharge planning to follow-up support, we want to hear about your journey. -
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Be a voice for your community in shaping local health and social care services. As a Board Member, you’ll help guide strategy, engage stakeholders, and ensure services meet local needs. If you have leadership, collaboration, and a passion for improving care, we want you on our team! This flexible volunteer role requires up to 16 hours a month. Apply now and make an impact!
Healthwatch is the consumer champion for people who use health and social care services, ensuring that communities are engaged, listened to and provided with an avenue to tell us their views and opinions. -
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Our latest insight report, Smiles Fading: The Challenge of Dental Care in Care Homes, draws on responses from 13 local care homes supporting 328 residents, highlighting the challenges and the opportunities to enhance dental care for care home residents. -
Advice and Information -
Information about services across Leicester, Leicestershire and Rutland that provide support for children and young people. -
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New research highlights ADHD diagnosis can change people’s lives, giving them a better understanding of themselves, improving their wellbeing, self-esteem, and concentration at work.
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Healthwatch Leicester and Healthwatch Leicestershire are inviting members of the Deaf and hard-of-hearing community to share their experiences of accessing local health and social care services. We want to hear your voice.
It’s been over a decade since our last major engagement with the Deaf community, when we published a joint report in partnership with the Leicester Deaf Forum and British Deaf Association in 2014. Since then, health and care services have undergone significant changes and now, more than ever, we need to understand the current challenges and opportunities for Deaf people in our area.
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Our team carried out an Enter and View at the Ophthalmology Department at Leicester Royal Infirmary.
See the attached report available for download.
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Our team carried out an Enter and View at the The Heron GP Practice - St Matthews Branch, Leicester.
See the attached report available for download.
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Our team carried out an Enter and View at The Maples. See the attached report available for download.
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Healthwatch Leicester and Leicestershire publishes Annual Report 2024–25: Championing community voices to improve care
More than 10,400 people have shared their experiences with Healthwatch Leicester and Leicestershire over the past year helping to highlight what’s working well in health and care and what still needs to improve.
At the same time, the team helped over 9,200 people find advice and information about local services. This included support with GP appointments, dental care, social care and getting help for long-term conditions. -
Advice and Information -
The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. -
Advice and Information -
Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment. -
Report -
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