News and reports

Healthwatch Leicester and Leicestershire publishes Annual Report 2024–25: Championing community voices to improve care

More than 10,400 people have shared their experiences with Healthwatch Leicester and Leicestershire over the past year helping to highlight what’s working well in health and care and what still needs to improve.

At the same time, the team helped over 9,200 people find advice and information about local services. This included support with GP appointments, dental care, social care and getting help for long-term conditions.

Our team carried out an Enter and View at The Maples. See the attached report available for download.

Our team carried out an Enter and View at the The Heron GP Practice - St Matthews Branch, Leicester.
See the attached report available for download.

Our team carried out an Enter and View at the Ophthalmology Department at Leicester Royal Infirmary.
See the attached report available for download.

Healthwatch Leicester and Healthwatch Leicestershire are inviting members of the Deaf and hard-of-hearing community to share their experiences of accessing local health and social care services. We want to hear your voice.

It’s been over a decade since our last major engagement with the Deaf community, when we published a joint report in partnership with the Leicester Deaf Forum and British Deaf Association in 2014. Since then, health and care services have undergone significant changes and now, more than ever, we need to understand the current challenges and opportunities for Deaf people in our area.

New research highlights ADHD diagnosis can change people’s lives, giving them a better understanding of themselves, improving their wellbeing, self-esteem, and concentration at work.

Information about services across Leicester, Leicestershire and Rutland that provide support for children and young people.

Our latest insight report, Smiles Fading: The Challenge of Dental Care in Care Homes, draws on responses from 13 local care homes supporting 328 residents, highlighting the challenges and the opportunities to enhance dental care for care home residents.

Be a voice for your community in shaping local health and social care services. As a Board Member, you’ll help guide strategy, engage stakeholders, and ensure services meet local needs. If you have leadership, collaboration, and a passion for improving care, we want you on our team! This flexible volunteer role requires up to 16 hours a month. Apply now and make an impact!

Healthwatch is the consumer champion for people who use health and social care services, ensuring that communities are engaged, listened to and provided with an avenue to tell us their views and opinions.

If you or someone you care for have been discharged from the hospital in the last two years, we would like to hear from you.


We are gathering feedback about the experience of being discharged from the hospital. If you or a loved one have left the hospital in the last two years, your feedback could help shape future services and ensure patients receive the best care.

The Hospital Discharge Survey aims to gather insight into what worked well and what needs improvement. From discharge planning to follow-up support, we want to hear about your journey.

Our latest report reveals the realities faced by families living in temporary accommodation in Leicester. The “Your Voices Matter” insight report draws on the voices of 35 families and uncovers issues related to health, wellbeing, housing conditions and social isolation.

Read the Record Keeping and Retention Policy.