Advice and Information
News and reports
Advice and Information
Safeguarding
Our role in safeguarding
Local Healthwatch has a key part to play in sharing the public’s experience of health and social care services. This includes any suspected cases of abuse or neglect, or failure to safeguard. It is important for Healthwatch to have a clear policy for staff and volunteers about what action to take if they suspect someone is in danger of abuse or they feel safeguarding procedures are inadequate. Safeguarding is everyone’s responsibility, if they feel a vulnerable adult or child is in danger of abuse or neglect, to report it to the relevant Authority.
Local Healthwatch has a key part to play in sharing the public’s experience of health and social care services. This includes any suspected cases of abuse or neglect, or failure to safeguard. It is important for Healthwatch to have a clear policy for staff and volunteers about what action to take if they suspect someone is in danger of abuse or they feel safeguarding procedures are inadequate. Safeguarding is everyone’s responsibility, if they feel a vulnerable adult or child is in danger of abuse or neglect, to report it to the relevant Authority.
Advice and Information
Mental Health and wellbeing support
Information about services across Leicester, Leicestershire and Rutland that provide support for your mental health and wellbeing.
Advice and Information
Out of hours
Require out of hours support?
If you have an urgent but not-life-threatening medical need, visit NHS 111 online or call 111 first rather than going straight to the Emergency Department.
If you have an urgent but not-life-threatening medical need, visit NHS 111 online or call 111 first rather than going straight to the Emergency Department.
Advice and Information
Speak Up, Be Heard: A Recap of Our 2025 Conference
On 11 March 2025, we hosted a dynamic and engaging conference at the College Court Conference Centre, bringing together 83 delegates from local community groups, healthcare professionals and members of the public.
Themed “Speak Up, Be Heard,” the event provided an opportunity for open discussions on health and care services, ensuring that community voices help shape local priorities.
Themed “Speak Up, Be Heard,” the event provided an opportunity for open discussions on health and care services, ensuring that community voices help shape local priorities.
News
A strain on sight: Waiting for NHS specialist eye care
We took part in Healthwatch England’s research looking at the impact of waiting for NHS specialist eye care on people’s daily lives.
Report
Learning the lessons of Community Diagnostic Centres
Read Healthwatch England's research which unpacks people's experiences of using Community Diagnostic Centres and lessons for expanding community-based care.
Report
Orchard Manor View Enter and View
Our team carried out an Enter and View at Orchard Manor View Care Home in February 2025.
See the attached report available for download.
See the attached report available for download.
Report
Clarendon Mews Care Home Enter and View
Our team carried out an Enter and View at Clarendon Mews Care Home in November 2024.
See the attached report available for download.
See the attached report available for download.
Report
Learning Disability Patient Experience – Leicester Royal Infirmary Enter and View
Our team carried out an Enter and View for Learning Disability Patient Experience at Leicester Royal Infirmary in September 2024.
See the attached report available for download.
See the attached report available for download.
Report
Leicester Royal Infirmary – Children’s Emergency Department Enter and View
Our team carried out an Enter and View at Leicester Royal Infirmary – Children’s Emergency Department in August 2024.
See the attached report available for download.
See the attached report available for download.
Report